Return Policy

# Return and Exchange Policy

Effective Date: January 1, 2024

Welcome to FitAccess Outlet! We want you to be completely satisfied with your purchase, and we understand that sometimes things don't go as planned. Our Return and Exchange Policy is designed to make the process as simple and transparent as possible.

## 1. Returns

### 1.1 Eligibility

- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

- Returns must be initiated within 5 days of the purchase date.

### 1.2 How to Initiate a Return

To initiate a return, please contact our customer service team at [your email address] with the following information:

- Order number

- Reason for the return

- Photos of the item (if applicable)

### 1.3 Return Shipping

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance.

### 1.4 Refunds

Refunds will be processed once we receive and inspect the returned item. We will notify you of the approval or rejection of your refund. If approved, the refund will be issued to the original method of payment.

## 2. Exchanges

### 2.1 Eligibility

- Exchanges are available for defective or damaged items.

- Exchanges must be requested within 5 days of the purchase date.

### 2.2 How to Initiate an Exchange

To initiate an exchange, please contact our customer service team at support@fitaccess.ph with the following information:

- Order number

- Description of the issue

- Photos of the defective or damaged item

### 2.3 Exchange Process

Once we confirm the eligibility for an exchange, we will provide instructions on returning the item. The replacement item will be shipped once we receive and inspect the defective or damaged item.

## 3. Cancellations

### 3.1 Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled.

### 3.2 Cancellation Fees

Orders canceled before shipment may be subject to a 10% cancellation fee to cover processing costs.

## 4. Contact Us

If you have any questions about our Return and Exchange Policy, please contact us at hello@fitaccess.ph.

Thank you for choosing FitAccess Outlet!